Warranty Policy and Procedures
MOST DAMAGED TRACKS PRODUCTS CAN BE REPAIRED.
In order to keep our products in use and
out of the landfills, Tracks offers a repair service. If you cannot
repair your product yourself, return it to the Tracks
Service Center. Products that are returned under warranty or for repair alert
us to potential manufacturing problems of which we might not be aware.
LIMITED LIFETIME WARRANTY.
All Tracks products are guaranteed against
defects in materials and workmanship. Return shipping
charges to the consumer for repaired products are covered. Should a product be
found defective under this warranty, we will repair it or replace it at our
option.
WHAT IS NOT COVERED.
Normal wear, abrasion, misuse, alteration, abuse, taking apart of the
product, or improper washing and drying is not covered. Shipping charges to
Tracks for a defective product are not covered. Tracks will
not be liable for incidental or consequential damages. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above
limitation may not apply.
HOW TO OBTAIN WARRANTY SERVICE OR REPAIR SERVICE FOR FIELD-DAMAGED PRODUCTS.
- Please fill out the Returned Product form and enclose it
with your product; Your name, address, and phone number are essential to assure
proper return of the repaired or replaced product.
- Products must be clean before they
can be repaired.
- A minimum service
charge covers repair cost, handling, and return shipping for field-damaged
products. Service charge will be quoted when you call for return authorization.
Make your check
payable to Cascade Designs, Inc. If your product is repaired or replaced under
warranty, your check will be returned.
- Using Cascade Designs' mailing label, package and return the
product to Tracks Service Center.
- Allow 4-6 weeks for your product to
be returned to you. If it is damaged beyond repair, you will be contacted.
If you have any questions, contact:
TRACKS SERVICE CENTER
Email Customer Service
or Call 1-800-531-9531
Monday - Friday, 8:30am - 4:30pm Pacific Time.
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